If you are a current or former student and your campus is still open, please contact your campus directly to answer your questions.
If you are a current or former online student, please contact Online Student Services at 877-439-0003.
Transcripts and duplicate diplomas are available at no cost and can be ordered online. Postage costs will be calculated based on the delivery method selected. Please allow time for research and processing.
You will need the following when creating an account:
- A valid email address
- The exact spelling of your name used while in school
- A current mailing address
- Your date of birth
- The last four digits of your Social Security number
If you have additional questions about your transcript (such as your transcript is on hold), please call the Transfer Center at 877-727-0058.
If you need enrollment verification, please call the Transfer Center at 877-727-0058.
For questions about your stipend check, please call 714-427-3000 and press 0. Then, ask for “student refunds.”
Previously Held Genesis Loans
Please contact your loan provider. More information can also be found in this bulletin from the Consumer Financial Protection Bureau.
If you are inquiring about a collection letter or your account is in collections, call 800-874-0255, option 2.
For general questions, call 800-611-2101 or fill out the following form in its entirety (all field are required):