Contact us

If you are a current or former student and your campus is still open, please contact your campus directly to answer your questions.

Account Questions

If you are inquiring about a collection letter or your account is in collections, call 800-874-0255, option 2.

Duplicate Diplomas

To submit a Duplicate Diploma request, please click this link and follow the Transcript directions on the bottom of that page to set up your account and request your diploma via Parchment Exchange. Diploma requests via Parchment can only be submitted by the graduate themselves; third party ordering is not available. Diplomas can only be sent via mail; electronic copies are not available.

Please note that we are able to provide duplicate diplomas for Everest or Altierus graduates ONLY. The fee for a duplicate diploma is $25 plus shipping.

Enrollment Verification

If you need enrollment verification, please call the Transfer Center at 877-727-0058.


If you are a member of the media and have questions about Zenith Education Group, please contact:
Joseph Diebold

Online Students

If you are a former online student, please contact Online Student Services at 877-439-0003.

Previously Held Genesis Loans

Please read these FAQs. More information can also be found in this bulletin from the Consumer Financial Protection Bureau.

Stipend Checks

For questions about your stipend check, please call 714-427-3000 and press 0. Then, ask for “student refunds.”


As of April 1, 2018, all transcripts will be available at a cost of $10 per order. Postage costs will be calculated based on the delivery method selected.

You will need the following when creating an account:

  • A valid email address
  • The exact spelling of your name used while in school
  • A current mailing address
  • Your date of birth
  • The last four digits of your Social Security number

Online ordering is available to all students. If your order is placed on hold, please allow extra time for research and processing. Should additional information be required, you will be contacted. To create an account and submit a transcript request online, click here.

General Questions

For general questions, fill out the following form in its entirety (all field are required):

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